
Specialising in
captive bred Arachnids from around the world since 1986






TERMS AND CONDITIONS
Sizes found on the list are determined as follows:
Spiders - straight legspan, comfortably outstretched, so some spiders may actually measure larger than listed when stretching legs flat against a surface.
Scorpions - body and tail, comfortably outstretched.
Amblypygi - lateral legspan, comfortably outstretched.
Centipedes - head, body and legs.
Mantids - body length.
Snakes and lizards - approximate full length, including tail, often a bit longer than listed, especially for snakes.
Chelonians - straight carapace length.
All others - if you are not sure, just ask!
"If it doesn't feed, it doesn't fly" policy is in effect!
All orders are processed via email. You may feel free to call or text to confirm availability, but once you have decided what you would like, please email us the order. Texts and facebook messages are much more difficult to keep track of, especially on packing day! Once payment is received, we will send a confirmation email of your order to you.
Holds may be placed up to 2 weeks in advance, with a 20% non-refundable deposit. Soft holds (24 hours) are placed at no cost for customers sending payments.
All shipped orders must be paid in full a minimum of one full day prior to shipping to allow time to confirm suitability for shipping that week. In the event that any animals are not ready to ship or weather is unacceptable for shipping, we will postpone shipping until they are ready to do so or weather permits.
Payments received less than 24 hours in advance may bump orders to the next shipping day.
All prices are quoted in Canadian dollars and include all taxes.
Mail/courier shipment quotes include a 10$ box charge, 4$ signature collection fee, free heat pack (if needed) and all taxes. The box charge includes styrofoam insulation. Local customers may opt for no insulation and save the 10$ fee, as well as take advantage of much better postal rates. Please be aware that shipping without insulation may void the LAG - check with us when ordering for details. Air cargo shipping quotes include a free styrofoam cooler and box as well as heat packs. These boxes are reused and are generally far larger than necessary, which allows for safer travel of the animals and better environmental practices, at no extra cost to you! :)
Payment accepted by cash, e-transfer (Interac email money transfer), MoneyGram, wire transfer, bank draft, money order or cheque (must clear prior to shipment, international cheques are not accepted). Please be sure to verify your order before sending payment. Refunds due to customer errors will be issued less the costs of receiving/sending the payments involved. Other forms of payment may also be available for international orders - please inquire for details.
Live arrival guarantee applies to all shipments via Air Cargo, all deliveries and most domestic shipments via FedEx as well as most local shipments by Priority, XpressPost or expedited mail. In the event of an exception, we will notify you by email in advance of completing your order. For all mail or courier shipments, receiver must be present to receive the parcel in order for guarantee to apply. Air cargo shipments must be picked up within 6 hours of flight landing, unless agreed upon and confirmed via email prior to shipping.
In the event of a DOA, claims must be made within 24 hours (preferably by phone or text) and photo(s) or DOA animals will be required as proof. All replacements will be shipped at receiver's expense.
Shipping day for postal and courier shipments is Monday. In the event the Monday is a holiday, shipments will go out the following week or, in some cases, the following day. We reserve the right to determine shipping suitability due to weather conditions, holidays or exceptional circumstances as we see fit. If we foresee an issue, we will most certainly let you know! Shipping days for air cargo and Harbour Air will be determined on a per-order basis at time of ordering, but are most typically Saturdays.
Many reptiles and amphibians are not eligible for shipping by mail, so please inquire for more details if you are ordering these animals.
If you don't see it on our list, please do not hesitate to ask! We often have a few offerings not on the list or may be able to order it for you!
Wholesale and volume inquiries welcomed.
Note to all importers: It is your responsibility to know the import laws and requirements of your own country! Please verify that all requirements are met by the appropriate governing bodies before arranging a shipment! We will not be held responsible for any shipments seized or delayed by customs.
Terms subject, albeit unlikely, to change without notice. :-)
Page last edited December 31st, 2024.





