Specialising in captive bred Arachnids from around the world since 1986


TERMS AND CONDITIONS

"If it doesn't feed, it doesn't fly" policy is in effect!
Ordering is best done through email. If you prefer to phone in or text your order, please also send us an email or make sure that we have your email address. Once payment is received, we will send a confirmation email of your order to you.
Holds may be placed up to 2 weeks in advance, with a 20% non-refundable deposit.
All shipped orders must be paid in full a minimum of one full day prior to shipping.
All prices are quoted in Canadian dollars and all taxes are included (international orders may incur customs fees or taxes, but not from us!).
Mail shipment quotes include a 10$ box charge and all taxes. This charge includes a styrofoam insulated box and heat packs, if necessary. If you wish to ship without styrofoam insulation, please let us know when requesting a quote. Please be aware that shipping without insulation voids guarantee. Air cargo shipping quotes include a free styrofoam cooler and box as well as heat packs. These boxes are reused and are generally far larger than necessary, which allows for safer travel of the animals and better environmental practices! :)
Payment accepted by cash, e-transfer (Interac email money transfer), wire transfer, bank draft, Western Union, money order or cheque (must clear prior to shipment).
Live arrival guarantee applies to all shipments via Air Cargo, all deliveries and domestic shipments via Priority Post or XpressPost. International shipments via XpressPost may also be eligble for live arrival guarantee, but please confirm prior to placing your order. For all mail shipments, receiver must be present to receive the parcel in order for guarantee to apply. Air cargo shipments must be picked up within 6 hours of flight landing.
In the event of a DOA, claims must be made within 24 hours (preferably by phone or text) and photo(s) or DOA animals will be required as proof. All replacements will be shipped at receiver's expense.
Shipping day for postal shipments is Monday. In the event the Monday is a holiday, shipments will either go out the following week or, in some cases, the following day. We reserve the right to determine shipping suitability due to weather conditions, holidays or exceptional circumstances as we see fit. If we foresee an issue, we will most certainly let you know! Shipping days for air cargo will be determined on a per-order basis at time of ordering.
Many reptiles and amphibians are not eligible for shipping by mail, so please inquire for more details if you are ordering these animals.
If you don't see it on our list, please do not hesitate to ask! We often have a few offerings not on the list or may be able to order it for you!
Wholesale and volume inquiries welcomed.
Note to all importers: It is your responsibility to know the import laws and requirements of your own country! Please verify that all requirements are met by the appropriate governing bodies before arranging a shipment! We will not be held responsible for any shipments seized or delayed by customs.
Terms subject, albeit unlikely, to change without notice. :-)



Page last edited March 26th, 2017